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Frequently Asked Questions
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What happens if my order does not meet the minimum requirement?
Each delivery stop has a minimum order amount. If your current order is below this, it will be combined with any other orders placed for the same delivery date to meet the requirement. While you can still place an order below the minimum, adding more items ensures your delivery stays on schedule for the next available date.
Why is my order on hold, and how can I resolve it?
An account-level issue is currently preventing your order from being processed. Your items will remain saved in your cart while the issue is being resolved. To clear the hold and process your order, please contact your Sales Representative directly.
Can I modify or cancel an item after placing an order?
To add a product, simply place a new order — it will be automatically consolidated with your existing shipment for that delivery date. To remove an item or cancel an order, please contact our Customer Service team for immediate assistance.
What are the order cut-off times?
Cut-off times are specific to your account. Please check your dashboard or contact your Sales Representative for your specific shipment days and order deadlines.
Do you deliver on weekends or holidays?
We typically deliver Monday through Friday and do not operate on major holidays. In certain situations, Saturday and select holiday deliveries may be available — please contact your Sales Representative to discuss your specific needs and availability.
What should I do if a product is damaged or missing from my invoice?
If a "shortage" or "mis-pick" occurs, please contact our Customer Support team immediately so we can make it right.
Do you provide staff training or product education?
Yes! Through our world-class educational platform, Institut Du Fromage (IDF), we offer elite cheese education for industry professionals. Our courses are based on the American Cheese Society's Body of Knowledge and are designed to help your team increase their expertise and sales. Learn More ›
Where can I find seasonal catalogs or new specialty arrivals?
Explore our webshop regularly to discover the latest specialty arrivals and seasonal favorites.
How do I become a new customer?
We'd love to have you. You can begin the registration process by visiting our Customer Registration Page.
How do I become a supplier?
Please submit your information through our Supplier Portal. Our team will review your application based on our current assortment and distribution needs. If your brand is a strong fit, we'll reach out to discuss next steps.